Return and Refund Policy
We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@merifurniture.com. Please note that returns will need to be sent to the following address: 2244 Landmeier Rd, Elk Grove Village, IL 60007.
Customers are responsible for providing their own return shipping label and covering return shipping costs.
All approved returns are subject to a 10% restocking fee to cover handling and processing costs.
We do not accept exchanges.
You can always contact us for any return question at info@merifurniture.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Certain items such as clearance, or final-sale items may be non-returnable.
Please get in touch if you have questions or concerns about your specific item.
Incomplete or Partial Returns
To be eligible for a refund, all items, components, accessories, hardware, manuals, packaging materials, and the original packaging included with the original shipment must be returned. Items sold as a set, bundle, or multi-piece package must be returned in their entirety. Partial returns of individual pieces from a set are not accepted unless expressly authorized by Meri Furniture in writing.
Returns that are incomplete, missing merchandise or major components, contain substituted items, or otherwise differ from the original shipment may, at Meri Furniture's sole discretion, be denied or be eligible only for a partial refund.
If an incomplete return is accepted, a minimum deduction of 80% of the purchase price may be applied to the refund to account for missing merchandise, diminished value, inspection, handling, and processing costs. Meri Furniture reserves the right to deduct more than 80%, up to the full retail value or replacement cost of any missing merchandise or components, when applicable.
We reserve the right to deny any return that is incomplete, contains intentionally damaged merchandise, includes missing items or components, or is determined to involve fraudulent activity or abuse of our return policy.
If a return is denied for any reason, the returned merchandise will be held for up to 30 days. During that time, the customer may request that the merchandise be shipped back at the customer's expense. If return shipping is not arranged and paid for within 30 days of notification, Meri Furniture reserves the right to dispose of or otherwise handle the merchandise without further obligation or liability.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@merifurniture.com.
Contact Us
Address: 2244 Landmeier Rd, Elk Grove Village, IL 60007, United States
Email: info@merifurniture.com
Phone: +1 (260) 786-5353