Frequently Asked Questions
Orders & Purchases
Do you have a physical store?
Do you have a physical store?
Yes, we have. You may visit us at 1052 S Arlington Heights Rd, Arlington Heights, IL 60005
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order. You can also visit our Track Your Order page
Can I make changes to my order after placing it?
Can I make changes to my order after placing it?
If you need to request changes, please contact us as soon as possible. We cannot guarantee modifications once an order has been processed.
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
No, we do not accept exchanges.
Shipping & Local Pick-up
Do you offer shipping?
Do you offer shipping?
Yes, we offer shipping on eligible items. Shipping availability, costs, and estimated delivery times are displayed on the product page and again at checkout, based on your order details and delivery location.
Can I change my delivery address after my order has shipped?
Can I change my delivery address after my order has shipped?
Unfortunately, once an order has been fulfilled and shipped, we are unable to modify the delivery address.
Do you offer local pickup?
Do you offer local pickup?
Yes. We offer local pickup from one location only. Please visit our local pickup information page.
Where is local pickup available?
Where is local pickup available?
Local pickup is available from one designated location*.
The full pickup address and instructions are shared after checkout once your order is confirmed.
*2244 Landmeier Rd, Elk Grove Village, IL 60007, United States
How does local pickup work?
How does local pickup work?
Place your order online and select Local Pickup at checkout
You’ll receive an email when your order is ready, including pickup address and instructions.
Can I choose shipping instead of local pickup?
Can I choose shipping instead of local pickup?
Yes. If shipping is available for your item, you can select Shipping at checkout instead of local pickup.
Is local pickup free?
Is local pickup free?
Yes. Local pickup is offered at no additional cost.
How long does it take for my order to be ready for pickup?
How long does it take for my order to be ready for pickup?
Preparation times vary by item.
You’ll receive an email notification once your order is ready for pickup, including the estimated pickup date.
What should I bring for pickup?
What should I bring for pickup?
Please bring:
- Your order confirmation
- A suitable vehicle for the size and weight of the item
- Assistance if picking up large furniture pieces
Warranty
Do you provide a warranty on your products?
Do you provide a warranty on your products?
All eligible products sold by Meri Furniture are covered exclusively by the manufacturer’s warranty. We do not provide separate or extended warranty coverage beyond what is offered by the manufacturer.
Where can I find warranty details?
Where can I find warranty details?
Warranty terms vary by brand and product. Please review our Warranty Information page or refer to the manufacturer’s official warranty documentation for full details.
Do you offer replacement parts?
Do you offer replacement parts?
Replacement parts may be available for certain products if offered by the manufacturer. Availability depends on the specific brand and product. Please contact us with your order details for assistance.
Payments & Financing
Do you offer financing plans?
Do you offer financing plans?
At this time, Meri Furniture does not offer financing options. All purchases must be completed using the available payment methods shown at checkout.
